The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
All items are made to order, just for you. Our current production time is roughly 3 to 4 weeks If you need it sooner please fell free to contact me first.
Please remember that shipping time and production time are not the same.
Although Priority is usually reliable, it is not guaranteed.
Once an order has been shipped and is in the hands of the Post Office or other shipping company, it is not my responsibility. You will have to contact your local Post Office should you have any issues .
Please note that international shipping times and tracking data vary for each country. Delays do sometimes happen so we cannot guarantee delivery dates. Thanks for understanding!
Production time to create an item is 3 to 4 weeks . Please note that by upgrading to priority or Express mail it doesn't speed the processing/production time, all it means that once the item is ready you will receive it faster in the mail.
I will do my best to get your package to you by your event. However, I can never guarantee that a package will arrive by a specific date and therefore will not offer a refund if your package does not arrive on time due to a shipping delay. Please make sure that when you are ordering you allow ample of time to receive your item to avoid this issue.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Etsy or HeidiPartyCreations does not have any responsibility on these additional charges that may apply.
How much is it for customs fees?
Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Please be advised That Etsy or HeidiPartyCreations are unable to predict which of these fees, if any, will be applied..